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ICE CS
ICE Customer Service is uniquely designed for the mortgage market and provides servicers with a solution that improves the experience for both customers and support representatives. Customer Service provides agents with organized, relevant customer information, helping resolve more inquiries in a single call.
Product Fast Facts
#1
Seamless integration with MSP®, ICE’s loan servicing system, to present support representatives with the information they need to help drive one-call resolution
#2
 Add-on call prediction feature to preemptively determine why a customer may be calling, allowing agents to quickly provide more personalized and relevant support
#3
 Conversation threads, allowing multiple employees to share the same set of data when speaking to a customer on separate occasions
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