The New Hampshire Department of Revenue Administration recently updated its Revenue Information Management System (RIMS) and Granite Tax Connect (GTC) web portal.
The latest RIMS and GTC upgrade, which went live Oct. 7, increases security, efficiency and ease of use for both taxpayers and NHDRA staff, and allows NHDRA to expand its transparency and real-time information sharing.
NHDRA’s GTC online portal, now with more than 48,000 active web logons for New Hampshire taxpayers and practitioners, allows users to file tax returns and schedule automated estimate, extension, return and bill payments.
The upgraded portal also allows users to view NHDRA correspondence, check on the status of returns, payments and requests for refund or credit. In addition, GTC offers many more self-service options without the need to create a web logon, all accessible with a computer or mobile device. Since its launch in 2021, more than 845,000 requests have been filed through GTC, and nearly $6 billion in tax payments have been made through the portal.
“We are always focused on enhancing and improving the user experience for New Hampshire taxpayers, and this latest RIMS upgrade features intuitive solutions and functionality that makes things easier on our customers, while at the same time providing more security. We have been encouraged by the response to this upgrade, which we also expect to enhance internal efficiency,” said NHDRA Commissioner Lindsey Stepp. “Our ongoing dialog with our customers, who continue to share their experiences, suggestions and questions with us, has been extremely insightful and helpful as we continue to add features our customers want at their disposal.”
Key features of the latest RIMS upgrade include:
• A secure passkey sign-on process using an authenticator application.
• A simplified process for creating a user login with a single username and password, providing the ability to request access to taxpayer accounts as needed.
• The ability to pay, review or update payment plans.
• The ability to review power of attorney information on file.
• Request paper forms online.
• Request certifications of good standing, withdrawal or dissolution for New Hampshire businesses.
• Review the real-time status certification requests filed through GTC.
• Submit an appeal or dispute request. The current version of RIMS was launched in late 2021 after an intensive 36-month effort, replacing a 30-year-old system by upgrading and consolidating the functionality of its tax administration processes.
Earlier this year, NHDRA also updated and improved the agency website with a focus on mobile users, an increasing segment of NHDRA’s customer base and is dedicated to finding ways to ease the stress for New Hampshire customers.
