HousingWireHousingWire
Lender and servicer PHH Mortgage, a subsidiary of Onity Group, is expanding its partnership with Blend Labs, the company announced on Monday.
The expanded partnership includes PHH Mortgage utilizing more of Blend’s technology platform, which already powers its mortgage lending operations, to now include Rapid Refi and Rapid Home Equity.
“Many homeowners today are still paying elevated mortgage rates or sitting on untapped home equity,” Colin Friday, senior vice president of consumer lending at PHH Mortgage, said in a statement. “As interest rates shift, many of these borrowers are actively exploring ways to improve their financial position — whether refinancing to lower monthly payments or using equity for major expenses.
“Blend’s Rapid Home Lending suite helps us meet them in those key moments with a fast, intuitive experience that reduces fallout and builds lasting loyalty.”
The Rapid suite of solutions is designed to increase automation and operational efficiency across loan teams. It aims to offers personalized, prequalified offers while strengthening customer retention and recapture efforts.
“PHH Mortgage’s adoption of Rapid Refi and Rapid Home Equity reflects the growing momentum among top-tier servicers who are prioritizing retention and digital transformation,” said Nima Ghamsari, co-founder and CEO of Blend. “This moment in the industry marks a fundamental shift. Servicers are no longer just managing loans, they’re investing in long-term customer relationships.”
“And in today’s market, speed matters more than ever,” he added. “Borrowers are rate shopping in real time, and lenders have only minutes, not days, to engage them. The institutions that move fast and deliver seamless, personalized experiences will be the ones that win.”
