The mortgage industry’s experience revolution: Balancing cost, capability, and customer expectations by Ryan Colkitt for HousingWire
HousingWireHousingWire In my previous article, we examined whether technology is the problem rather than the solution in the mortgage industry. Despite significant investments to streamline workflows and reduce costs, the industry continues to face escalating origination expenses and cyclical workforce adjustments. This raises a new question: If technology alone isn’t…
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