Like its peers, New York-based asset manager Rithm Capital, the owner of multichannel lender Newrez, has invested in building an extensive servicing portfolio over the past few years. This has occurred both organically and through acquisitions as Rithm aims to retain customers when mortgage rates decline from current levels. But…
Continue reading →The National Association of Realtors (NAR) has had its fill of lawsuits. The besieged trade association filed a motion to dismiss a discrimination lawsuit brought in June by former employee Roshani Sheth, who alleges that the trade group fired her in retaliation for filing internal complaints that allege discrimination from…
Continue reading →After plummeting to an all-time low in May, pending home sales bounced back a bit in June, with the Pending Home Sales Index rising 4.8%, according to data released Wednesday by the National Association of Realtors (NAR). The index rose from a reading of 70.8 in May to 74.3 in June, although…
Continue reading →In the ever-evolving world of mortgage servicing, delivering an exceptional customer experience at every stage of the customer’s journey is a crucial differentiator. Having spent my career focused on transforming and maintaining an outstanding customer experience specific to our industry, I’ve learned that creating a customer-focused team isn’t achieved through…
Continue reading →Although Americans have complained about high housing costs for decades, their concerns have taken on a fevered pitch recently. At first glance, these concerns seem reasonable: home prices have increased by more than 50% since the end of 2019. This is an annual growth rate of almost 14%—far higher than…
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